Privacy Policy

1. Introduction

Dracula Casino ("we", "us", "our") takes the privacy of every visitor and player seriously. This Privacy Policy sets out what personal information we gather from Canadian users, the reasons we gather it, and the steps we take to keep it secure. When you open an account or use our services, you accept the practices outlined here.

Personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the provincial privacy laws that apply to you.

2. Information We Collect

Information you give us

• Identity data: your full name, date of birth, and gender.
• Contact data: email address, phone number, and home address.
• Login credentials: a username and an encrypted password.
• Verification files: a government-issued ID and proof of address.
• Payment information needed to handle deposits and withdrawals.

Information gathered automatically

• Your device and browser type, operating system, and IP address.
• Game activity, session lengths, and transaction records.
• Cookies and comparable technologies (covered in Section 6).

3. How We Use Your Data

• To open, verify, and run your player account.
• To handle deposits, withdrawals, and bonus claims.
• To meet anti-money-laundering and age-verification obligations.
• To spot fraud, protect the platform, and uphold our terms.
• To deliver customer support and answer your queries.
• To send service notices and, where you agree, promotional offers.

4. Legal Basis for Processing

We rely on one of the following grounds: that processing is needed to deliver our contract with you, to satisfy a legal obligation, to serve our legitimate interest in operating a safe casino, or to act on consent you have given — consent you are free to withdraw whenever you choose.

5. Sharing of Data

Your personal data is never sold. We disclose it only to:

• Banks and payment processors so your transactions can complete.
• Identity-verification and fraud-prevention partners.
• Regulators and law-enforcement agencies when the law requires it.
• Vetted service providers tied to strict confidentiality agreements.

6. Cookies

Cookies help us keep you signed in, save your preferences, gauge traffic, and refine our offers. You are free to control or switch them off through your browser settings, but be aware that some features may not work properly once you do.

7. Data Security

Information travels over SSL/TLS encryption and is held on protected servers with limited access. We maintain technical and organisational safeguards built to guard against unauthorised access, loss, or misuse. No transmission method is ever fully secure, but we work continuously to keep your data protected.

8. Data Retention

Your personal data is retained only while your account stays active and for any longer term demanded by financial, tax, and gaming regulations. Once it is no longer needed, the information is securely erased or anonymised.

9. Your Rights

Where the law allows, you can ask to view, correct, or erase your personal data, object to certain uses, or pull back consent. To act on any of these rights, reach us using the contact details below. You may also file a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact Us

For any question about this policy or your data, write to our Data Protection team at [email protected]. We aim to reply within 30 days.

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